Politique de remboursement

You have 14 days after delivery to return an item because you changed your mind. The item must be unused, complete, and in its original packaging. You pay return shipping. A 25% restocking fee applies. We refund the original payment method. We do not refund cash.

This 14-day rule and the restocking fee do not apply if the item is defective, damaged, the wrong item, or not as described. In those cases we pay return shipping, there is no restocking fee, and we refund the original payment method or replace the item.

A sale price does not remove that remedy.

US orders: you pay return shipping to Canada, and duties or brokerage fees charged on delivery can't be refunded, unless the item is defective, damaged, the wrong item or not as described.

Warranty: https://bdmicro.ca/pages/warranty-refunds

Email sales@bdmicro.ca before you ship a return. Unannounced parcels are not accepted.

Returns address: BD Micro (RMA Dept.), 10-9275 Markham Rd. Suite 336, Markham, ON L6E 0H9.

If a shipment needs a signature and you refuse to sign, and the courier returns it to us, we may charge you the return shipping cost and the shipping expenses. We refund only part of what you paid. We do not refund the shipping you paid, and we deduct those return and shipping costs from the refund. This does not apply when the item is defective, damaged, the wrong item, or not as described.

Returns & Warranty

New products are covered by the manufacturer's warranty. Printers: returns accepted only if unopened. A printer can be returned within 14 days of delivery if it's still in its original factory-sealed box. We can't accept returns on opened printers, installed ink or toner, or printers that have been set up or used. If your printer arrives faulty, contact us within 7 days and we'll help you claim the manufacturer's warranty. Return shipping is the buyer's responsibility unless the item arrived damaged or was the wrong item. Online orders only, shipped within Canada and to the US. No local pickup.